Provider Portal FAQs

I forgot my login or password. How do I get it?

Just click on “Forgot password” on the log-in page. Your password will be sent to the email address you provided when you created your log-in.

Is there a fee for having a listing on this website?

No, there is no fee. We only ask that you review your listing once a year and keep the information up-to-date. We’ll send you a reminder when it’s time to review. You can also make changes to your listing anytime during the year.

How long will my listing stay on the website?

Your listing will stay on the site as long as you like. You may edit or delete the listing at any time. The only requirement is that you review the listing once a year to make sure all information is up-to-date.

We have multiple locations. How do we enter the information for each location?

If you have multiple locations that offer the same services, you can add contact and address information for each location. Just click on “Add Location,” located in the Basic Information section just after the question “Do you want your address listed on the website?”

We have multiple locations, with different programs and services offered at each location. How do we enter this information?

If the programs are distinctly different—for example, offering different services or serving different populations or geographic areas--you may want to create separate profiles for each location. You will have one master Provider Login with the flexibility to create a different profile for each program or location. You can also keep the basic information from your initial form and modify as needed for other locations or programs. Just click on “Add Location” under the….

How do I change the information in my listing?

You can log in to your profile and change the information at any time. Your changes will be verified and posted within three days.

How did this website get started?

North Texas Help is a project North Texas Society of Psychiatric Physicians.